None of us got to where we are without the help of others. One of the people who has contributed to the success we had at Selling Among Wolves in 2007 was David G. Johnson of Epiphany Marketing. His specific area of influence had to do with the growth of our business using the internet. Because his input was valuable to me, I thought his input might be valuable to you as well. With that in mind, I have asked him to contribute the content for the blogs this week. He is limited to just a few blogs this week, so I suggest you don’t miss a one of them.

In my work with clients over the years, one thing I’ve observed is that most marketing mistakes made by businesses both small and large come from a fundamentally poor understanding of the real identity of the business. If you don’t know who you are, how can you properly introduce yourself to your future customers? In truth, how can you have any real clear idea about who your future customers are if you aren’t crystal clear on who you are? It’s an extension of a personal identity crisis that gets carried over into the business world, and it’s much more common than I ever would have imagined had I not observed it first-hand again and again.

To illustrate this phenomenon, I’ll let you in on one of the processes that I take nearly every client through to help them better understand who they are. It’s actually a very simple process, but is typically overlooked. It begins by asking the very simple question: what is your true product or service?

Before you respond with the most obvious answer, let me ask it a different way. What business are you really in?

Most companies (and this is particularly true of small businesses) define themselves too specifically and do not think about the answer behind their answer.

To illustrate this, let’s use a well-known company as an example. Starbucks roasts coffee beans purchased from growers all over the world and sells them primarily by making drinks out of them in their local retail stores. What business is Starbucks in?

a. Coffee

b. Beverages

c. Legal Addictive Stimulants

d. Entertainment

Be sure to watch your inbox for details of an important marketing meeting David and I will be holding very soon!