Here’s the next in a series of messages I’ve asked David Johnson of Epiphany Marketing to write for you. I hope you enjoy the thoughts on strategic marketing as much as I do…

Did you ever stop to think about the fact that “marketing” is happening all the time in your business — whether you want it to be or not?  Here’s an example to illustrate what I mean…

Picture yourself walking into a restaurant for dinner with your spouse.  It’s a reasonably nice restaurant with an energetic atmosphere.  There’s plenty of activity… you might even say it’s “alive” with excitement.  You’re looking forward to a nice meal.  After a friendly greeting and a brief wait, you are shown to your table where you sit down to look over the menus.  “At any moment,” you think to yourself, “someone will come by to take our drink order and tell us about the specials.” But you wait…

You chat with your spouse and even comment on how unusual it is for you to wait this long.  10 minutes go by.  A large group at a nearby table is served their piping hot meals.  Everything smells good.  People are talking and laughing and having a good time.  Your stomach growls.  You and your spouse exchange small talk and odd looks as you wonder aloud about the service.  You consider going to find someone to ask about your server, but you don’t want to ruin the evening for your spouse…

Ever had this happen to you?  Isn’t it frustrating?  At that moment when you’ve waited for 15 minutes and even tried to get someone’s attention, what message has that restaurant sent to you?

“You’re not important.”

“We don’t care.”

The business owners reading this are probably getting antsy.  Despite our best efforts, sometimes we inadvertently treat customers poorly and send them the wrong message.  We don’t intend to do it, but it happens sometimes.

This is one example of how we are always marketing in business.  In hundreds, perhaps even thousands of small (and big) ways, our business is constantly sending a message — to our customers, future customers, referral sources, and even partners.  My point — and one that my clients and students will tell you is one that I harp on — is that if you don’t intentionally design this message and execute a strategy for communicating it, then your chances of sending an undesirable one go way, way up.

What message is your business sending?

Registration begins today for the conference calls that David and I will be conducting this week.  I’ll send you a link a little later so you can sign up, but for now, check these time slots in your calendar (times shown in US Eastern Daylight Time — click for your time zone):

• Tuesday at 9pm
• Wednesday at 1pm
• Thursday at 7am
• Thursday at 4pm

Good morning friends… One of the ways we’ve been getting practical and helping folks grow their business revenue is through the internet. I’ve been relying on David Johnson of Epiphany Marketing for our internet marketing expertise for the last year and the difference has been quite substantial. Our site use to get a few hundred unique visits per week. Now we are in the five figure range each week, and we’re ramping up for quite a bit more in the near future. I’ve asked David to share a few posts with you to give you some practical help. Hope you enjoy!

How to Drive Off Your Customers

Too busy at work?  More than enough revenue?  Here are some ways you can keep those pesky customers and prospects away…

 

#1: Make Sure Your Marketing is All About You
After all… people who want to spend money with you want to understand how your products & services benefit them, so if you focus on you, your company’s history, your features, etc., you’ll be sure to keep people from bugging you.  Whatever you do, don’t use pictures of the people most likely to actually buy from you, and avoid connecting their needs and wants to aspects of your business most likely to appeal to them.  Instead, just subtly communicate the notion that you’re in business for your own benefit and that you really aren’t interested in customers.  They’ll smell this a mile away and bug someone else instead.

#2: Ignore the Web
If your website hasn’t changed since the Clinton Administration, you’re on the right track here.  Even better: no web presence at all!  If you must have a website, make sure it doesn’t show up in any search engines… and whatever you do: don’t add fresh new content on a regular basis!  You should convey to visitors that you might already be out of business just by the aged look of your site.  To support this notion, hire a neighbor’s kid to build it — especially if he/she has no design experience whatsoever.  Websites that have that “we don’t care” feel do wonders at keeping people away.  If you’re still having response from your site, just bury the information that your customers want to find and add some contact forms to your site that do nothing and go nowhere.  If you can get them to generate an error message, it’s even more fun!

#3:  Keep Your Marketing Efforts Unfocused
If people have a clear idea of who you are and what you’re all about, they’re much more likely to pester you.  So, make sure that there’s no unifying theme to your marketing.  Buy ads at random, and always let whoever who sold you the ad design it for you.  This way, all of your ads will come out looking different from each other.  Make sure that your marketing doesn’t target any one type of customer, and stick with the “shotgun” approach.  Otherwise, your marketing might actually connect with someone, and then they’ll show up or call, expecting service from you.

I hope these tips are helpful for you.  We’ll continue this on another blog entry soon.  And… Michael and I will be holding another marketing teleseminar next week!  If you’re already busy enough and don’t want any new customers, don’t join us!  It could be dangerous!!

Michael here… watch your inbox on Monday morning for dates/times for next week’s event!