My fellow marketplace warriors…
Here is the invitation I promised you to join me for a meeting this week.  If you’ve been with us for a while, you’ll recall that we held a meeting with David (whose marketing thoughts you’ve probably been reading recently) just a few months ago and had an overwhelming response.

If you’re a newer subscriber, you may not yet be aware that our mission is to help believers worldwide build successful businesses so they can in turn (with their profits and influence) make a significant and lasting impact on the culture within which we live. How you make that difference is up to you. Helping you succeed in that calling is our privilege and our mission.

20-Fold Increase…
Recently, I was evaluating some statistical information related to our business.  It seems like it wasn’t all that long ago (in fact, it was just a couple of years ago) that I was getting excited about the 1,000 or 2,000 visitors coming to our website every month.  When I saw the more recent information, I found out that we’re averaging 10,000 visitors to our site every single week!  This has been due, in large part, to the efforts of David Johnson from Epiphany Marketing, who we retained just over a year ago to help us expand our reach.

Even more than multiplying the number of visitors, what has excited me is when I found out why they’re finding us… David showed me how to view the terms that people are typing into search engines like Google in order to find us.  Wow!  It’s amazing how well-targeted the results are.  We are connecting more than ever with the people who need what we have to offer.

David wants to share information with you…
…about how you can experience similar results.  And, more importantly, how to apply timeless marketing strategy to every facet of your business so that you’re best prepared to create relationships with the people you are reaching out to.  In fact, David would also like to introduce some of the people he’s been training for the last couple of months so you can hear directly from them about what they’ve been learning.

David and I have set aside several time slots Tuesday, Wednesday and Thursday to discuss specific strategies to help you experience similar results. This is not for everyone, but if you want to grow your business using 21st-century strategies, you are welcome to join us. Register here now so you can be sure to reserve your spot on one of these conference calls. (As always, we are limited on the number of callers we can have on each conference call, so it’s a first-come, first-served basis.)

Warmest regards…

Michael Q. Pink

P.S. I know you probably checked your calendar previously, but I urge you to choose your best meeting time now… these calls will fill up quickly!

Here’s the next in a series of messages I’ve asked David Johnson of Epiphany Marketing to write for you. I hope you enjoy the thoughts on strategic marketing as much as I do…

Did you ever stop to think about the fact that “marketing” is happening all the time in your business — whether you want it to be or not?  Here’s an example to illustrate what I mean…

Picture yourself walking into a restaurant for dinner with your spouse.  It’s a reasonably nice restaurant with an energetic atmosphere.  There’s plenty of activity… you might even say it’s “alive” with excitement.  You’re looking forward to a nice meal.  After a friendly greeting and a brief wait, you are shown to your table where you sit down to look over the menus.  “At any moment,” you think to yourself, “someone will come by to take our drink order and tell us about the specials.” But you wait…

You chat with your spouse and even comment on how unusual it is for you to wait this long.  10 minutes go by.  A large group at a nearby table is served their piping hot meals.  Everything smells good.  People are talking and laughing and having a good time.  Your stomach growls.  You and your spouse exchange small talk and odd looks as you wonder aloud about the service.  You consider going to find someone to ask about your server, but you don’t want to ruin the evening for your spouse…

Ever had this happen to you?  Isn’t it frustrating?  At that moment when you’ve waited for 15 minutes and even tried to get someone’s attention, what message has that restaurant sent to you?

“You’re not important.”

“We don’t care.”

The business owners reading this are probably getting antsy.  Despite our best efforts, sometimes we inadvertently treat customers poorly and send them the wrong message.  We don’t intend to do it, but it happens sometimes.

This is one example of how we are always marketing in business.  In hundreds, perhaps even thousands of small (and big) ways, our business is constantly sending a message — to our customers, future customers, referral sources, and even partners.  My point — and one that my clients and students will tell you is one that I harp on — is that if you don’t intentionally design this message and execute a strategy for communicating it, then your chances of sending an undesirable one go way, way up.

What message is your business sending?

Registration begins today for the conference calls that David and I will be conducting this week.  I’ll send you a link a little later so you can sign up, but for now, check these time slots in your calendar (times shown in US Eastern Daylight Time — click for your time zone):

• Tuesday at 9pm
• Wednesday at 1pm
• Thursday at 7am
• Thursday at 4pm

Good morning friends… One of the ways we’ve been getting practical and helping folks grow their business revenue is through the internet. I’ve been relying on David Johnson of Epiphany Marketing for our internet marketing expertise for the last year and the difference has been quite substantial. Our site use to get a few hundred unique visits per week. Now we are in the five figure range each week, and we’re ramping up for quite a bit more in the near future. I’ve asked David to share a few posts with you to give you some practical help. Hope you enjoy!

How to Drive Off Your Customers

Too busy at work?  More than enough revenue?  Here are some ways you can keep those pesky customers and prospects away…

 

#1: Make Sure Your Marketing is All About You
After all… people who want to spend money with you want to understand how your products & services benefit them, so if you focus on you, your company’s history, your features, etc., you’ll be sure to keep people from bugging you.  Whatever you do, don’t use pictures of the people most likely to actually buy from you, and avoid connecting their needs and wants to aspects of your business most likely to appeal to them.  Instead, just subtly communicate the notion that you’re in business for your own benefit and that you really aren’t interested in customers.  They’ll smell this a mile away and bug someone else instead.

#2: Ignore the Web
If your website hasn’t changed since the Clinton Administration, you’re on the right track here.  Even better: no web presence at all!  If you must have a website, make sure it doesn’t show up in any search engines… and whatever you do: don’t add fresh new content on a regular basis!  You should convey to visitors that you might already be out of business just by the aged look of your site.  To support this notion, hire a neighbor’s kid to build it — especially if he/she has no design experience whatsoever.  Websites that have that “we don’t care” feel do wonders at keeping people away.  If you’re still having response from your site, just bury the information that your customers want to find and add some contact forms to your site that do nothing and go nowhere.  If you can get them to generate an error message, it’s even more fun!

#3:  Keep Your Marketing Efforts Unfocused
If people have a clear idea of who you are and what you’re all about, they’re much more likely to pester you.  So, make sure that there’s no unifying theme to your marketing.  Buy ads at random, and always let whoever who sold you the ad design it for you.  This way, all of your ads will come out looking different from each other.  Make sure that your marketing doesn’t target any one type of customer, and stick with the “shotgun” approach.  Otherwise, your marketing might actually connect with someone, and then they’ll show up or call, expecting service from you.

I hope these tips are helpful for you.  We’ll continue this on another blog entry soon.  And… Michael and I will be holding another marketing teleseminar next week!  If you’re already busy enough and don’t want any new customers, don’t join us!  It could be dangerous!!

Michael here… watch your inbox on Monday morning for dates/times for next week’s event!

A while back I wrote a blog on soft skills, chief among them humility. I well remember the time I went to hear a lineup of speakers at the 1993 Super Stars of Selling in Nashville, TN. The one speaker that stood out the most and the only one to receive a standing ovation was a man who, it seemed, was speaking before a large crowd for the first time. He was rather monotone, not at all flamboyant, cocky or arrogant and yet he held the audience in rapt attention. Sure, he had earned $3,000,000 in commissions and that was why he was invited, and sure, he had a good message about what he calls the five “F’s” of faith, family, friends, finance and fitness. But what carried the day was his profound humility. He was not boastful, arrogant or proud. His talk was the least exciting and lacked humor but it dripped humility. And the crowd was mesmerized.

There’s just something about humility that God seems to like and quite frankly, so do most people which is why when you combine humility with great talent, you get an overwhelming response. Consider Paul Potts, the cell phone salesman in England. He is not the picture of confidence, but as you will see if you watch this 4 minute video clip, he is immensely talented and genuinely humble. It’s his talent that got him on the program, but his humility that got the crowd to their feet.

What’s the lesson? Develop your gift. Follow your dream. Excel at it. And always, carry that gift with humility. Your gift will get you in the door. Humility will seal the deal. God resists the proud but exalts the humble. Don’t know about you, but I need all the help I can get, so I will choose humility while striving to always do my best and improve my gift.

Important Note: Our conference call for marketing and growing your business in the 21^st century was one of our all time best attended. (If you missed it, you can listen online or download it here.) In that call we offered a 90-day mentoring program which begins this week. It has received our best response ever for this type of program. The door closes on that offer this week, so if you have a business that is in need of more business or a website that needs a lot more traffic, be sure to check it out. A lot of folks had some specific questions about the suitability of this program for their business and David Johnson agreed to extend his availability to discuss your unique situation through Wednesday of this week. You can either call Toll Free (877) 254-3047 or email him at appointment@sellingamongwolves.com to get your specific questions answered.

“For there is no restraint on the LORD to save by many or by few” (1 Sam 14) This was Jonathan’s rationale as he and his lone arbor bearer went looking for Philistine garrisons full of enemy soldiers to attack. Just two guys looking for enemy forts, and then attacking in full daylight against overwhelming odds and winning! Gotta love that kind of faith and courage!

Whether you are fighting enemy soldiers or dealing with hostile creditors or simply facing overwhelming odds in the thing you feel God has called you to, He is still able to save by many or by few. In April, 2002, my wife and I were staying at the Tickle Pink Inn in Carmel By The Sea, California. We were between a consulting engagement in San Diego and a seminar we were putting on in Grants Pass, Oregon. It was our first public, out of state Selling Among Wolves seminar and, as of two days before the event, there were only about two dozen registered. I was feeling overwhelmed. We had staff flying out the next day and thousands upon thousands of dollars of expenses and we were not charging for this seminar.

Those preceding days in Carmel, we were taking a break and walking the shoreline looking for whales swimming by in the deep, but to no avail. We saw every other kind of marine life but no whales which was a big disappointment to my wife. On our last morning there, overlooking the craggy sea coast I was fretting about having so few registrants while also asking God to let Brenda see a whale before we headed inland in a couple of hours. That’s when He spoke…

God said, “Do you think it’s too difficult for me to summon the creatures of the deep?”

That was a loaded question to which I answered, “No.”

He then reminded me of the miracle of the few loaves and fishes feeding the five thousand and asked, “Do you think it’s too difficult for me to meet your needs from a small group in Oregon?”

Of course, I answered, “No.”

As sure as God is my witness, immediately two whales surfaced swimming close to shore, blowing water through their spouts! God had summoned the creatures of the deep and I rested confident that He would meet our need in Oregon with only a few. And He did in a significant and overabundant way! God doesn’t need numbers to deliver you… He asks for your trust, your faith. Let’s give Him that today!

Important Note: If you were unable to attend one of last week’s teleseminars about how to market and grow your business in the 21st century, you can listen online now or download a recording here. We discuss some techniques that helped a local neurologist who was getting no new patients from his website get over 50% of his new patients that way and own the top 40 positions in a Google search! After listening live last week, many of you had questions about whether this would work for your business. David Johnson is accepting short, complimentary appointments this week to help you decide. You can either call Toll Free (877) 254-3047 or email him at appointment@sellingamongwolves.com to get your specific questions answered.

By now, you’ve been enjoying what David Johnson of Epiphany Marketing has been sharing with us on marketing for several days. Don’t forget our conference calls beginning later this morning. Now here’s David…

Yesterday, we talked about listening to your customers to pay attention to the “why” behind their purchases. Today, we’re focusing more on the “who.” It probably goes without saying that another critical component in getting to know your customers and clients is that you gather as much demographic and psychographic information about them as possible.

If you’re a larger company or if you serve multiple market segments, then you need to compile this data for each of your major product or service offerings. Look at factors such as whether they are businesses or individuals, single or multiple decision-makers, one-time or recurring purchasers, their age, gender, location, background, likes and dislikes, etc. My clients and students use a 16-point questionnaire as a starting point to build a profile of their typical buyer.

The main goal for this is that when you’re working to craft a message that will impact your customers (or future customers) meaningfully, you must be intentional about who you’re “talking” to in your marketing. Your customers will ignore (read: not take action on) your messages that they don’t connect with personally. This seems obvious, but for some reason we tend to get temporarily stupid when we get to this point. Many a potentially great marketing effort has been stymied when the intended audience is left out of the equation. We end up with efforts that are focused on us and not on them - in more ways than one.

I say it often: you are not your customer. I frequently have my clients and students find a photograph that represents their ideal customer, and hang it on the wall. Then we have them craft everything as if it were intended for that one person.

Take some time to look back at your previous marketing efforts. Be honest with yourself and ask yourself how narrowly focused you’ve been on your ideal customer. Notice any trends?

Tomorrow: why it’s so easy to focus on your customer in the 21^st century. Don’t miss it!

Here’s your last chance to get in on today’s conference calls with David and myself. Does Friday work better for you? Choose your best time right away!

Have you signed up for one of the conference calls yet? Details will follow today’s guest content from David G. Johnson of Epiphany Marketing…

So far this week, we’ve focused on you and your identity as a business. Now it’s time to do something every bit as critical and just as important, if not more so: focus on your customer.

Something that continues to amaze me is how easy (and common) it is for businesses to lose touch with their customers and clients. Just as you must know your own identity, you must also get clear on the identity of your customer. This is both harder and easier than it sounds. Customers are diverse, which is why it seems to be a daunting task to keep in touch with who they are. That being said, it is critical to look for and discover the common factors in your customers that are keys to the big question: why are they buying from you?

One of the easiest - and most often overlooked - means of getting to that answer is to very simply ask the question. When was the last time you got a list of some of your best customers and called to ask them, out of the clear blue sky, “Why did you buy?”

Let me guarantee you something. If it’s been a while since you’ve done something like this, you may have some ideas about what they’ll say, but the answers will surprise you. You will learn something. And what you learn will be important.

The fact is, we tend to give lip service to the idea of listening to our customers. Listening to and getting to know them is something that occurs only deliberately and with focused, intentional effort. It’s a lot like a marriage. If it’s going to last, it’s going to take work. Sometimes it’s easier to let customers slip away due to neglect than it is to face the painful fact that they may tell you something that you don’t want to hear. I don’t know about you, but I’d rather hear that thing I don’t want to hear because I asked than by letting them speak with their dollars.

I may have to give up my pet project that is missing the mark. But, when there’s a good match between my identity (which I’m hopefully now clear on) and what the customers are begging for, shouldn’t that be my pet project anyway?

More on this subject tomorrow…

In case you missed my invitation, please join David and me for one of our conference calls tomorrow and Friday. Some of them are already nearly full, so you need to choose your best time slot right away!

My fellow marketplace warriors…
I want to invite a few of you to a special conference call at the end of this week. Let me tell you why and then please let me know if you can make it. As you may know, our mission is to help believers worldwide build successful businesses so they can in turn (with their profits and influence) make a significant and lasting impact on the culture within which we live. How you make that difference is up to you. Helping you succeed in that calling is our privilege and our mission.

A mere 18 months ago…
Our business was dependent on me going out somewhere in the world and doing consulting or training. Product sales were minimal and not much of a focus. The revenues generated through our website were limited to five or six hundred dollars per month. Insignificant. I began applying some of the rainforest lessons to business and it grew substantially. Then we retained on a consulting basis, David Johnson of Epiphany Consulting to really help us establish a long term, reliably growing stream of income using the internet.

Last quarter what used to be less than a couple thousand dollars per quarter, was over $100,000 using the internet. That’s 50-fold increase! Our ranking on search engines has also improved significantly, our number of e-mail subscribers has more than doubled, and many good things are occurring. I know there are many of you who could benefit from his knowledge so I asked him last week if he would be willing to get on a conference call with me and share some of his wisdom and experience with you. He agreed with one stipulation…

He wants to focus his input…
…on folks who have an established business or who are responsible for generating leads or demand for an established enterprise. For example, one of his clients is a specialist in the medical profession who got virtually no business off his website and was skeptical that people would come to him via the internet. But… he was wasting money on ineffective advertising and he knew it. About a year later, over 50% of his patients find him from the internet, due to the help David was able to provide.

David and I have set aside several time slots this Thursday and Friday to discuss specific strategies to help you experience similar results. This is not for everyone, but if you want to grow your business using 21st-century strategies, you are welcome to join us. Register here now so you can be sure to reserve your spot on one of these conference calls. (As always, we are limited on the number of callers we can have on each conference call, so it’s a first-come, first-served basis.)

Warmest regards…

Michael Q. Pink

P.S. Get your calendar out and choose your best meeting time now… these calls will fill up quickly!

Today, we continue with guest content from David G. Johnson of Epiphany Marketing.

Yesterday, we talked about getting clear on your identity. Knowing who you are is absolutely fundamental to marketing - no matter what business you’re in. So… what business are you really in?

The Starbucks example is a fun one (thanks for the great feedback, by the way). They definitely sell coffee. They make a variety of beverages. Legal addictive stimulants are in virtually every beverage they make (does anyone really buy decaf?). And they truly create an experience designed to bring pleasure to the senses… to truly entertain. Of course, this is the factor that adds the most value to the commodity they sell and… yes, it’s why people pay more than they have to pay every single day. Starbucks customers are not buying just a commodity. Are yours?

Given that they could key off of any of those options (there isn’t a “wrong” one in the list), do you see the far-reaching implications of their choice? That simple, critical decision will determine virtually everything about the marketing decisions they make. And yet, simple as it is, when you’re working on this for your own business, this step can be one of the most difficult. Why? Because most of us are dealing with some degree of fuzziness about our identity.

If you are fuzzy about your identity… how can your customers and future customers possibly be clear that you are the right choice to meet their needs? Fuzzy logic may be great in mathematics, but in marketing it’s deadly. It’s the difference between nailing the bullseye and missing the target entirely.

Don’t make another marketing decision until you settle this essential question. You’ll get your best results on this work when you pair up with someone outside your business who can serve as a “sounding board.” As my clients and trainees have all heard me say, you can’t read the label from inside the bottle.

Tomorrow: who are your customers?

Don’t miss the upcoming conference call on marketing that David and I will be holding. All the details will be in your inbox shortly!

None of us got to where we are without the help of others. One of the people who has contributed to the success we had at Selling Among Wolves in 2007 was David G. Johnson of Epiphany Marketing. His specific area of influence had to do with the growth of our business using the internet. Because his input was valuable to me, I thought his input might be valuable to you as well. With that in mind, I have asked him to contribute the content for the blogs this week. He is limited to just a few blogs this week, so I suggest you don’t miss a one of them.

In my work with clients over the years, one thing I’ve observed is that most marketing mistakes made by businesses both small and large come from a fundamentally poor understanding of the real identity of the business. If you don’t know who you are, how can you properly introduce yourself to your future customers? In truth, how can you have any real clear idea about who your future customers are if you aren’t crystal clear on who you are? It’s an extension of a personal identity crisis that gets carried over into the business world, and it’s much more common than I ever would have imagined had I not observed it first-hand again and again.

To illustrate this phenomenon, I’ll let you in on one of the processes that I take nearly every client through to help them better understand who they are. It’s actually a very simple process, but is typically overlooked. It begins by asking the very simple question: what is your true product or service?

Before you respond with the most obvious answer, let me ask it a different way. What business are you really in?

Most companies (and this is particularly true of small businesses) define themselves too specifically and do not think about the answer behind their answer.

To illustrate this, let’s use a well-known company as an example. Starbucks roasts coffee beans purchased from growers all over the world and sells them primarily by making drinks out of them in their local retail stores. What business is Starbucks in?

a. Coffee

b. Beverages

c. Legal Addictive Stimulants

d. Entertainment

Be sure to watch your inbox for details of an important marketing meeting David and I will be holding very soon!